Using this website
These terms apply to browsing this website and placing orders with Shivam Vepar House. Please read them together with our Privacy Policy and Cancellation & Refund Policy. Contact us if you need clarification before ordering.
Products and pricing
Check the product description, materials, dimensions, quantity and price before placing an order. Images are for reference; natural wood grain, finish and screen colours may vary. Products must still match the description and specifications agreed for your order.
Availability, delivery charges, taxes and any bulk quotation are confirmed with our team before your order is finalised. Adding an item to the cart or sending a WhatsApp enquiry does not by itself confirm an order.
Order confirmation and payment
Orders are discussed and confirmed on WhatsApp. Our team confirms the products, quantities, final total and delivery details. Payment is arranged through a QR code shared in that conversation. Please verify the recipient and amount before paying. Never share your UPI PIN, password or OTP with us.
Cash on Delivery should not be assumed to be available; ask our team before ordering. GST invoices are available. Provide your billing details and GSTIN, where applicable, when placing your order.
Delivery and order details
Provide an accurate name, phone number, delivery address and pincode. Dispatch and delivery estimates depend on availability, location and courier service and are communicated for your order. Contact us if delivery is delayed or you need to correct your details.
Changes, cancellations and refunds
Please see our Cancellation & Refund Policy for requesting an order change, cancellation, return or refund. Product-specific arrangements must be confirmed before payment. These arrangements do not remove any rights available under applicable consumer law.
Responsible use
Do not misuse the website, attempt unauthorised access, submit misleading enquiries or interfere with its operation. Website text, branding and images may not be reproduced for commercial use without permission from their rights holders.
Questions and updates
We may update these terms as our services change. The arrangements confirmed for an existing order remain relevant to that order. For a complaint or question, contact our team using the details below. Nothing in these terms excludes mandatory consumer rights under applicable Indian law.