Before you place an order
Please confirm any product-specific cancellation or return conditions, delivery estimate and payment details with our team on WhatsApp before paying. A fixed return window or refund processing time is not stated here; ask our team to confirm the applicable arrangement for your order. Your statutory consumer rights are unaffected.
Changing or cancelling an order
Contact us as soon as possible with your name, mobile number and order or payment reference. Orders can be cancelled until the product is dispatched. For a change to the products, quantities or address, contact us before dispatch so our team can confirm the change. After dispatch, cancellation is no longer available; contact us about a return or delivery issue instead.
Damaged, defective or incorrect products
If an item arrives damaged, defective or different from what was agreed, contact us promptly with your order details and photos of the item and packaging, where available. Keep the product and packaging while we arrange the next steps.
We will assess the issue and arrange an appropriate resolution, such as replacement, return or refund, consistent with applicable consumer rights.
Other return requests
For a change of mind, size or other preference, ask our team about eligibility for the particular product. Do not send a return without obtaining the return address and instructions. Any applicable shipping arrangements or conditions will be explained for the request.
Refund arrangements
For an accepted refund, our team will confirm the amount, payment method and expected processing time on WhatsApp. Bank or payment-provider processing may affect when the funds appear. We do not need your UPI PIN, OTP or password to issue a refund.
Delayed delivery or missing parcels
If delivery is delayed beyond the communicated estimate or tracking indicates a problem, contact our team so we can check with the courier and explain the available next steps.
Getting help
Use WhatsApp or the contact details below for cancellation, return and refund assistance. Include the product name, order details and a short description of your request so we can locate the purchase.